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Inver Grove Heights, MN
651.450.9109

Scanlon, MN
218.655.1130

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701.355.6630

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Return Policy

North American Trailer, parts service and sales logo North American Trailer, parts service and sales logo

quality people, quality service

  1. Customers may choose to do a return with no additional shipping cost or restocking fee under the following conditions:
    • Any item received in a damaged or defective condition.
    • Any item received in error.

    Items can be returned to us via UPS or taken directly to one of our locations for a refund within 30 days of your purchase. All sales are final after 30 days.

    All items returned not meeting the above criteria are subject to a 15% restocking and handling charge which is calculated based on the actual product price shown on your invoice and require a copy of your original invoice. In addition, the customer will be responsible for the shipping if the above criteria is not met.

    Items can’t be returned if they have been used in any way, they must be in new condition. We will not issue a credit if the part was installed or is not saleable. In this case, items will only be shipped back at the customer’s request and they will need to cover the freight.

    All returns require a Return Purchase Order Number (RPO) from us. A Return Purchase Order Number (RPO) is a number assigned to your return that we use internally to track your return.

    To request a Return Purchase Order Number (RPO) please email returns@natrailer.com. We will send you an email with instructions for returning your product along with a Return Purchase Order Number (RPO).

    Refunds will be issued within 48 hours of receipt and inspection. Once we’ve processed your return, a credit will be issued to the original credit card that was used to make your purchase and may take 24-72 hours to show up in your bank account.